Lifting or Leaning?
Each day I find reason to inventory my attitudes and actions. After a frustrating time-suck with a call center clerk or bedtime negotiations with my children, I wonder if I am part of the solution or the problem, if the other person left our interaction feeling better or worse. In Winning with People , John Maxwell shares the following poem by American author Ella Wheeler Wilcox. Poignant and provocative, "Which Are You?" makes a fine tool for such self-assessment: